Thank you for shopping with Alpha Protein. We are committed to delivering your order quickly and safely.
1. Order Processing Time
All orders are processed within 24–48 hours (excluding Sundays and public holidays).
Orders placed after 5 PM may be processed the next working day.
Once shipped, you will receive a tracking link via SMS or email.
2. Shipping Time
Estimated delivery time:
Metro Cities: 3–5 business days
Other Cities/Towns: 4–7 business days
Remote Areas: 5–10 business days
Delivery timelines may vary due to weather, courier delays, or unforeseen circumstances.
3. Shipping Charges
We offer Free Shipping on most prepaid orders (if applicable).
Cash on Delivery (COD) may include a small additional charge (if applicable).
Any shipping charges will be clearly shown at checkout.
4. Cash on Delivery (COD)
COD is available in most serviceable pin codes across India.
Please ensure someone is available to receive the order.
Repeated failed COD orders may result in restrictions on future COD purchases.
5. Order Tracking
Once your order is shipped, you will receive:
Tracking ID via SMS or email
Courier partner details
Estimated delivery date
If you do not receive tracking details within 48 hours, please contact us.
6. Delayed or Lost Shipments
While we aim for timely delivery, Alpha Protein is not liable for delays caused by courier partners or natural disruptions.
If your order appears lost or significantly delayed, please contact us immediately.
7. Incorrect Address
Please ensure your shipping address is correct before placing the order.
Alpha Protein is not responsible for delivery issues caused due to incorrect or incomplete addresses provided by the customer.
8. Damaged Package
If you receive a damaged package:
Do not accept the delivery (if visibly damaged), OR
Record an unboxing video clearly showing the package condition
Contact us within 24 hours of delivery
9. Contact Us
For shipping-related queries, contact:
📧 Email: support@alphaprotein.store
📞 Phone: 8801110010
